{"id":1639006,"date":"2022-10-31T09:46:12","date_gmt":"2022-10-31T06:46:12","guid":{"rendered":"https:\/\/clashofslots.com\/?p=1639006"},"modified":"2022-10-31T09:49:18","modified_gmt":"2022-10-31T06:49:18","slug":"playtech-to-use-adas-ai-platform","status":"publish","type":"post","link":"https:\/\/clashofslots.com\/nz\/gambling-news\/playtech-to-use-adas-ai-platform\/","title":{"rendered":"Playtech to Use Ada\u2019s AI Platform to Improve Customer Support Experience"},"content":{"rendered":"<p><a href=\"https:\/\/clashofslots.com\/wp-content\/uploads\/2022\/10\/ai.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1639007\" src=\"https:\/\/clashofslots.com\/wp-content\/uploads\/2022\/10\/ai.jpg\" alt=\"\" width=\"959\" height=\"457\" srcset=\"https:\/\/clashofslots.com\/wp-content\/uploads\/2022\/10\/ai.jpg 959w, https:\/\/clashofslots.com\/wp-content\/uploads\/2022\/10\/ai-300x143.jpg 300w, https:\/\/clashofslots.com\/wp-content\/uploads\/2022\/10\/ai-768x366.jpg 768w\" sizes=\"auto, (max-width: 959px) 100vw, 959px\" \/><\/a><\/p>\n<p>Playtech has signed a deal with Ada to integrate its conversational AI. It\u2019s the world-class software that\u2019s designed to boost customer support services. Used by many big international companies, it\u2019s expected to significantly improve user experience. Unlike regular automation systems, Ada\u2019s solution allows for much more personalized and advanced interaction with players.<\/p>\n<p>The platform will get data from Playtech\u2019s Information Management System and will be able to provide answers to player specific questions. For instance, whereas a regular chat bot would simply refer to the average withdrawal time specified in the T&amp;Cs, Ada\u2019s conversational AI can generate a personalized response, detailing when exactly a player is expected to receive a payout. Moreover, the system can be proactive and deliver key updates without being asked.<\/p>\n<p>The software will also help promote responsible gambling tools once it\u2019s fed the information gathered by Playtech\u2019s monitoring tools and check-ins. <a href=\"https:\/\/clashofslots.com\/nz\/software\/playtech\/\">Playetech casinos<\/a> will be able to provide better player experience and safer gambling and at the same time reduce customer support staff.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Playtech has signed a deal with Ada to integrate its conversational AI. It\u2019s the world-class software that\u2019s designed to boost customer support services. Used by many big international companies, it\u2019s&#8230;<\/p>\n","protected":false},"author":9,"featured_media":1639008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,1253],"class_list":["post-1639006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gambling-news","tag-online-casino-software","tag-playtech"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"nz","enabled_languages":["en","nz","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"nz":{"title":false,"content":true,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/posts\/1639006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/comments?post=1639006"}],"version-history":[{"count":0,"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/posts\/1639006\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/media\/1639008"}],"wp:attachment":[{"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/media?parent=1639006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/categories?post=1639006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clashofslots.com\/nz\/wp-json\/wp\/v2\/tags?post=1639006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}