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Basic information
Website: www.heyspin.com
Established: 2020
Restricted Countries: Afghanistan, Åland Islands, Algeria, Angola, Anguilla, Aruba, Australia, Benin, Bolivia, Bouvet Island, Cambodia, Canada, Central African Republic, Chad, China, Colombia, Congo, Costa Rica, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jordan, Kenya, Korea, Kyrgyzstan, Madagascar, Malawi, Malaysia, Martinique, Mauritania, Mauritius, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Niger, Nigeria, Pakistan, Paraguay, Philippines, Portugal, Puerto Rico, Reunion, Romania, Russian Federation, Rwanda, Saint Martin (French Part), Senegal, Serbia, Sierra Leone, Slovakia, Somalia, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Syrian Arab Republic, Tanzania, Thailand, Timor-Leste, Togo, Tunisia, Turkey, Uganda, United States, Wallis and Futuna, Yemen, Zambia, Zimbabwe
Licences: Malta Gaming Authority, UK Gambling Commission
Software: Amatic Industries, Betsoft, Endorphina, Evolution, Ezugi, Genesis Gaming, Habanero, Microgaming, NetEnt, NextGen Gaming, Play’n GO, PariPlay, Pragmatic Play, Quickspin, Thunderkick, iSoftBet, Lightning Box, High5Games, Electric Elephant, Just For The Win, Realistic Games, Amaya, 2 by 2 gaming, Blueprint Gaming, ELK Studios, Big Time Gaming, Hacksaw Gaming
Payment information
Deposit methods: EcoPayz, MasterCard, Neteller, Paysafecard, Skrill, Visa Credit Card, Astropay, Bank Transfer, CashtoCode, Easy EFT, EPS, Euteller, GiroPay, Interac, Klarna, MuchBetter, PayPal, Rapid Transfer, Trustly
Currencies: Australian dollars (AUD), British pounds sterling (GBP), Canadian dollars (CAD), Euros (EUR), Norwegian krone (NOK), US dollars (USD)
Min deposit: £10
Min withdrawal: £20
Users support
Available Languages: English, Finnish, German, Norwegian
Email Address: [email protected]
Live Chat: yes
HeySpin Casino review
HeySpin Casino is owned by the Finnish company Scartesu. It has acquired licenses from MGA and UKGC. 1000+ games is a bit less than what you would normally expect, but the collection is packed with the greatest hits across all game categories, including slots and live dealer. The casino has a nice welcome bonus and gives plenty of time to clear it. Read this review of HeySpin Casino to find out more.
This would be a great place for novice players who need plenty of guidance as the casino tends to explain everything in detail from depositing to responsible gambling. It doesn’t offer an overwhelming volume of rewards but has a few amazing offers. The low monthly withdrawal limit, applied to all but UK players, is something potential customers should be aware of.
Overall, it’s a nice and safe place to enjoy some casino experience. There’s a complete set of tools to help play responsibly but only deposit limits and reality checks can be accessed within a player account. To activate other tools, punters should contact customer support. Not everyone is allowed to play in demo mode. UK residents, in particular, have to verify their account to access practice mode.
Payments
Deposits are instant, but it can take up to 2 business days to receive your e-wallet cashouts. Other methods may require up to 3, 4, and 6 days for the money to reach your account. The casino has the Payments Methods page that provides all the details on deposit/withdrawal times and available currencies for each banking option. It also provides detailed instructions on how to use each payment method. At the time of writing this review, HeySpin Casino accepts GBP, EUR, USD, AUD, and a few other currencies.
Withdrawals
The min to withdraw is €10. One of the things to pay attention to is the max monthly withdrawal cap of €7,000, which is way lower than an industry standard. However, VIP players enjoy higher limits. This withdrawal limit isn’t applied to UK residents.
- Withdrawal requests exceeding €2,300 trigger account verification. But HeySpin online casino can ask customers to submit documents at any moment.
- Whenever players have a withdrawal pending, they aren’t eligible for any rewards. Only once the transaction is canceled or approved, bonuses are available again.
- The operator warns that withdrawing via MasterCard isn’t possible and VISA transactions are also unavailable in some cases. Players will use alternative methods to withdraw.
Bonuses
HeySpin offers a small collection of quite appealing bonuses for new and existing members. But on top of that, there are always some promos and tournaments to benefit from. The Loyalty Program is another source of extra credits as it offers monthly cashback, birthday bonuses, and some spins.
Welcome Pack
New members get 100% up to £50 + 100 spins. The first payment should be at least £10 to qualify for the promo. In order to get 100 free spins, player needs to make 2 more deposits 20 pounds min. 1 day is allowed for using the free spins. HeySpin members have 14 days to wager the bonuses 35 times. Max win from free spins is £100. The offer is exclusive to UK residents.
Make sure to check out HeySpin Casino bonus T&Cs and learn about game contributions in the Wagering link provided there, because not all games contribute 100%. A large number of titles contribute from 0% to 50%.
VIP Program
Upgrading the loyalty ladder is important for players as many rewards they get from this program. At the time of writing this HeySpin Casino review, Welcome Pack is the only set of rewards that aren’t tied to the loyalty program. Note that a limited number of jurisdictions qualify for the program. UK players won’t be able to claim any of these rewards.
- The operator rewards punters every time they upgrade, and with each upgrade, rewards get more valuable.
- Sunday Spins are awarded to all players except those who have the New Member status. Players grab up to 50 free spins.
- Three top statuses earn casino members higher deposit and withdrawal limits, personalized offers, personal manager, and monthly cashback.
It won’t be difficult to claim your first loyalty rewards as players need just 25 and 60 points to upgrade to the second and third levels. Considering that 1 point is issued for every £40 wagered, it will require a total of £1,000 and £2,400 to climb to the first couple of VIP statuses. But to get the maximum out of the program, players need to earn an unknown amount of points as the two top statuses are by invitation only.
VIP Program offers other benefits as well. Check out the Exclusive Club link to find out more. And you can always exchange points for cash. The exchange rate is tied to the loyalty statuses. The lowest status members get £1 for 35 points, whilst those invited to the highest level get the same money for only 15 points.
Games
That’s the area in which HeySpin Casino is lacking. Having a collection of over 1,000 titles is great, but not up to the modern standards as many gambling sites offer thousands more games. However, the gambling site has content created by a lot of key suppliers and plenty of iconic and top-performing titles.
Navigating the selection is quite easy as there are multiple game categories. Check out the Jackpot collection if you love chasing solid wins. Most of the titles offer local progressive jackpots.
Customer Support
Every day players have a window from 08:00 CET to 00:00 CET to contact customer support. They can use live chat or email. Complaints can be addressed to the casino’s ADR service, ThePOGG. Other options are to file a complaint with MGA or European Commission (for EU residents). Read sections 9.4 and 9.5 for details.
This site provides a great deal of guidance and support that many novice gamblers would appreciate. This isn’t an average mainstream project as it lacks some wonderful games and has a limited selection of payment options. Nevertheless, the operator will suit many casino fans. Increased security is one of the major arguments in favor of HeySpin Casino as it’s licensed in two reputable jurisdictions and has to meet the highest industry standards.
