Basic Information
Website: https://riobet.com
Established: 2014
Licences: Curacao
Payment Information
Deposit methods: Bitcoin, Ethereum, MasterCard, Neteller, Skrill, Tether, Tron, Visa Credit Card
Currencies: Euros (EUR), Russian rubles (RUB), Ukrainian hryvnias (UAH), US dollars (USD)
Users Support
Available Languages: Azerbaijani, English, Finnish, German, Portuguese, Russian, Spanish, Swedish, Ukrainian
Live Chat: no
Casino Rating
Review
Riobet is a casino that has been in the business for over a decade. This alone is a thing to appreciate. The operator is licensed in Curacao and targets players across the globe. There are several site versions localized for different markets.
On top of a great selection of games and rewards, the operator always has some exciting events going on. Open the Calendar to see FS parties, tournaments, prize drops, special gifts and other great stuff scheduled for a month ahead. But that’s probably the reason Riobet Casino decided to offer no reload bonuses and no cashback to two of its lower status players.
The operator is committed to treating players fairly and therefore is ready to discuss any unresolved issues through third parties, which is another great news. It refers players to a popular site, AskGamblers, but the T&Cs suggest any dispute resolution service can be used.
Responsible Gaming
Some responsible gaming tools have been integrated to help gamblers play safely. Users can activate self-exclusion or set monthly loss and win limits. Yes, it’s not the full range of tools, but more than many Curacao licensed operators offer.
Payments
During the sign-up process, players select one currency. But later they can go to the Settings and switch to any other available currency, both fiat and crypto. The selected currency and player country determine the list of banking options.
There’s a certain set of requirements players should meet to qualify for a withdrawal. They are all listed in sections from 8.13.1 to 8.13.7. Here are some of the key rules:
- Player profile information must be provided.
- If a withdrawal exceeds $1,000, ID and payment method verification is required
- 10% fee is charged when players withdraw without completing x3 deposit wager. The fee increases to 20% if a credit card payment is required.
- Source of Funds verification can be required if deposits exceed $20,000.
Riobet Casino takes anywhere from 1 minute to 24 hours to process a payout request. But the operator assures that the average processing time is 15 minutes.
If you want to know what documents are required for verifications, go to the casino site and open the AML Policy.
Withdrawal Limits
Gamblers of different VIP statuses get different cash out limits. These limits aren’t applied to progressive jackpot wins. There are four statuses.
- Guest: $2,000 / €2,000 daily and $10,000 / €10,000 monthly
- Classic: $5,000 / €5,000 daily and $50,000 / €50,000 monthly
- Gold: $10,000 / €10,000 daily and $100,000 / €100,000 monthly
- VIP: $20,000 / €20,000 daily and $200,000 / €200,000 monthly
Guest level members have a pretty low cash out limit. But starting from the Classic status, the limits are quite nice. Riobet Casino players should accumulate 100 loyalty points to get this level. Considering 1 point is awarded for each $30 spent, you need the total of $3,000 wagered. But an upgrade comes with more than just improved withdrawal limits. It also offers better bonuses and access to some free tournaments.
Riobet Casino Promos
There’s no lack of promos at this casino. Some of them come with relatively low turnover requirements, but only some of them. It’s nice to see no deposit promos and a lot of short-term promos. But one thing that will probably be a deal breaker for some players is that reload bonuses and cashback, which are typically available right away, can’t be claimed unless Riobet players upgrade to Level 3.
Sign Up Free Spins
This operator doesn’t wait for the first deposit to welcome new members. The operator credits new players 70 free spins ($0.20 each) just for joining. But deposit is needed to wager the promo. Unlike other no deposit offers, this one comes with quite low wagering requirements. It’s 30x bonus.
Welcome Pack
New players can also claim a bag of welcome rewards that consists of three offers. Interestingly, the T&Cs say that the three promos can be claimed in any order. They all require a deposit of $5 or more, require x35 wager and the max withdrawable amount is 10x bonus.
- 100% up to $1,000
- 75% up to $750
- 50% up to $500
Reload Bonuses
This is where things are different from most gaming sites. There are two reload bonuses which are available to certain VIP statuses. Two lower levels don’t get any regular reload promos.
- Level 3 (Gold) members get 50% up to $100 every 7 days. Wager is x45. Max withdrawable amount is x10. The bonus can be claimed at any day, as long as it’s been at least 7 days since the last time it was claimed.
- Level 4 (VIP) members of the Riobet Casino get a 100% up to $200 weekly reload bonus. Wager is x45. But this time, the max withdrawable amount is x5.
Cashback
This bonus is also reserved for two top VIP statuses. Gold players get 5% and VIP get 8%. Max balance to receive cashback is $1. Wager is x1. The cashback is the percentage of the net loss. All bonuses, loyalty point exchanges and winnings are subtracted from the total bets.
Other Promos and Events
Keep an eye on the Riobet News page. The operator constantly has some short-term promos, challenges and fun events. They will boost the entertainment as well as possibly get you some extra prizes. Riobet Calendar will keep you informed of all planned events so that you won’t miss anything.
Riobet Casino Games
This gaming site is packed with all sorts of games. Plus, users can switch to sports betting. There are over 13,000 games to enjoy, and the number is constantly growing.
Even though the place has a ton of content, navigating the collection won’t be an issue. There are multiple categories and filters. You can sort games by volatility, theme, top developers and check out Games of the Month.
- Bonus Wagering collection within the Slots menu is very convenient. When you have an active bonus, just open this collection because all games contribute towards the playthrough.
- Slots, of course, are the major draw. But there’s also a nice live casino selection. This type of content is supplied by over 10 studios, including Evolution, Pragmatic, Ezugi, Luckystreak and more.
- If you are chasing progressive jackpots, Riobet is a nice online casino to choose. This gaming site has a lot of them. Some offer quite small prize pots of under €1,000. While others offer millions, for instance, Dream Drop jackpots.
If you are competitive, there are always some casino tournaments running and larger network tournaments. The Hall of Fame page might also be interesting as it lists top wins for a day, week, month and an entire casino history.
Customer Support
Riobet users can reach customer support through chat and email. Any complaints that haven’t been resolved, can be referred to the official gaming regulator or an independent dispute resolution site such as AskGamblers.
It’s great that the operator is ready to discuss any issues through a third party. The operator has been on the AskGambler site for years and has had just 8 complaints during that time. All of them have been resolved. This is a good indicator of the operator’s commitment to fair player treatment.
When researching player feedback, I read that some players complained about being unable to reach customer support. Well, that must be true as I had to wait for quite a while to get a response via live chat. So, that’s something you should test for yourself to see if customer support is ok for you.
Conclusion
Riobet is a nice place that has plenty of things that ensure a fun and engaging gambling experience. There’s a ton of games to enjoy, including some of the most popular network jackpots. Tournaments and a variety of exciting events are always available.
Unfortunately, the casino decided to focus on Gold and VIP members as only they get regular reload promos and cashback. It’s great to know that the operator is ready to engage with trusted third parties to resolve any issues.
Riobet Casino Reviews by Players
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