In Which Cases Can Money Lost at the Casino Be Refunded?

Author Image
Written by: , Founder March 13, 2021 at 1:14PM
Last Updated: January 19, 2024 at 5:06PM ()
Read Time: 7 min.

There are different cases in which a player may want to get their money back. In most cases, they are players who regret losing money. They made bets deliberately, of their own free will, simply lost the money and want to get it back.

There are also rare cases where players were actually not aware that their money was deposited at a casino, or the casino had no right to take their money. Let’s figure out in what cases and how you can get back the money lost in the casino.


If you simply regret wasting your money, then don’t make up any stories to get it back. It won’t help – casinos constantly listen to such tales and are good at distinguishing fictional stories. Some players go so far as to claim that their cat walked on the keyboard and made a bet. This is very unlikely, and even if it were true, how would you prove it?

The casino does not have to return the money that you have bet of your own free will. If you lost, just live with it and do not bet so much in the future to regret it later. If you try to get money back from the casino with false stories, you risk getting blacklisted.

Transactions without your knowledge

As practice indicates, money often disappears from your cards or bank accounts through the fault of your close ones. For example, the UK is currently very concerned about protecting children and adolescents from gambling addiction. It is estimated to have 370,000 children making bets every week. Of these, 250,000 do so through licensed operators – most of them play casino slots.

Where does the child get money for the game? Stealing from parents is a common practice. An account is opened in an online casino in the name of a parent, the number of the parent’s bank card is entered, and the bets are made. Parents are left with paying off the debts of their children.

What should you do if you spot unauthorized transactions?

First of all, you need to contact the bank and ask to freeze your account. Then you need to contact the online casino and ask to suspend the funds on the gaming account. After this, you can start figuring out what happened and what the consequences are.

If someone else has stolen your card details, you have a chance to get your money back – this will require a police investigation. If they find that someone did steal the money, you can hope to get the money back from the casino.

But if the money is stolen by relatives, it is a different matter. You will not report to the police in this case and, accordingly, there will be no evidence that it was not you who made the bets.

Playing during self-exclusion

There are often cases when players activate the self-exclusion mode, but the casino still allows them to bet for some reason. In this case, you have every right to get the money back from the casino. This rule applies in the UK, so you also need to know in which jurisdictions you can assert this right. The UK Gambling Commission even imposes heavy fines on operators who allow playing with requested self-exclusion.

It can be assumed that it will be much more difficult to recover money lost in a casino from the operators with a Curacao license. You can only hope that the casino cares about its reputation and will not want to tarnish it in this case, because the law will not be on your side.

Do Casinos Monitor Player Losses?

If you’re thinking about how to recover lost money in casino games, you’ll be glad to know that many reputable casinos record player wins and losses on their database by using registration and loyalty cards. It helps with the process of getting to know how to recover lost money in casino games as a reference point for operators, especially when requesting a mental health gambling refund.

Legal Perspectives on Gambling Issues

Operators are required by most laws to provide responsible gaming resources such as self-exclusion, time limits, and deposit limits. Can you ask the casino for money back? Platforms with valid licenses from reputable gambling authorities like the UKGC and MGA must also strictly comply with such industry regulations and standards. The bodies currently have an ongoing responsible gambling discussion and collaboration. Thus, if you’re wondering how to get money back from gambling sites with such licenses, you can receive a refund on justifiable grounds.

Effective Approaches to Requesting a Refund From a Casino

When it comes down to the question, “Will a casino give you your money back?” Well, it depends on your situation. If the online casino acted fraudulently, you have a fighting chance. Likewise, if you’re wondering, “Can you ask the casino for money back in the case of an irresponsible gambling refund?” With the proper grounds, your request will be successful.

About this theme
Mega Moolah Slot Review. Everything About the Game and the Jackpot

Now, you should know the following as you consider how to recover lost money in casino games:

  • Avoid slandering the operator.
  • Satisfy the operator’s T&Cs.
  • In the event of a deposit refund, issue the bank or financial institution from which the deposit originated a chargeback claim.
  • If the chargeback is unsuccessful, seek legal advice before proceeding further.

Steps to Take After a Significant Gambling Loss

How to get money back from a casino? Let’s face it. We have all heard and said, “I lost all my money at the casino” at one point in our gambling adventures. And it is usually rare to hear, “The casino refunded me.”

Gambling losses are frustrating and demoralizing. Luckily, there are ways to deal with such losses effectively. Take time to accept the loss and avoid obsessing about how to recover lost money in a casino.

All gamblers have lost more than once, so take some time away from gambling, be it a few hours or some days. Assess what went wrong and think about what you would have done differently. This mentality will also help you when you consider how to get money back from the casino.

Top Payment Methods with Chargeback Options in Casinos

When you search “I lost all my money gambling, what do I do?” on Google, among the top solutions is issuing a chargeback claim. That’s when you get your money back if you don’t receive products or services. However, the chargeback claim is issued to the bank or financial institution but not to the operator.

Is it a means of how to get money back from gambling sites? Well, the chargeback is only successful if you didn’t play any games. Popular payment methods with a chargeback option include:

Instances of Successful Money Refunds

“Do casinos ever give money back?” There have been some ‘the casino refunded me’ cases worldwide. But most revolve around vulnerable people whose rights were not safeguarded. For instance, Karen Coughlan had self-excluded from 888. But she still bet on the platform, accumulating a loss of €130,000 within 21 days. She was refunded since the platform failed to protect her vulnerability despite self-excluding.

Another scenario you’ll come across when researching “How to recover lost money in casino games” or “lost all my money at the casino” is that of a man who lost €134,000 despite showing signs of being a problematic gambler. His team collected 89% of his losses after they proved that the operator should have done more to protect him.


It is understandable that casinos are not very enthusiastic about returning money, because players often try to cheat them. There might be players who use this loophole to play for free. They may look for websites where they can play after requesting self-exclusion. If they find one, they lose the money and demand to return it.

Casinos and gamblers are equally cheating. Casinos do not ask for documents and confirmation of the legality of your income as long as you lose. On the other part, players do not raise a dispute if they manage to win with active self-exclusion – at least, we have not seen any complaint of such kind.